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How circex Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account, deposit via bKash, Nagad, or Rocket, or contact our support team, we collect only what we need to keep your account working and your transactions secure.

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What We Collect and Why

circex Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and payment details tied to your chosen wallet — bKash, Nagad, or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Device data such as your browser

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type and IP address helps us detect unusual login activity. We do not sell your personal information to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain your account data
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for as long as your account is active and for a period after closure as required by applicable law. If you are in Bangladesh, your use of this platform and the data we hold is subject to local law and the eligibility rules of your region.
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We update this policy when our practices change and will notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect and Manage Your Information

We use SSL encryption across all account pages and payment flows so your data moves securely between your device and our servers. Account access requires your password plus a one-time PIN sent to your registered phone number, which means a login attempt from an unrecognised device triggers a verification step before access is granted. We keep your data only as long as it serves a clear purpose — active account management, transaction records, or legal retention requirements. You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it.

SSL Encryption Every page where you enter account details or payment information is protected by SSL, keeping your data private in transit between your device and our platform.

OTP Login Verification Each login from a new device triggers a one-time PIN to your registered number, so your account stays protected even if your password is ever compromised.

Data Retention Policy We hold your information only as long as your account is active or as required by law. Once that period ends, your data is removed from our active systems.

Your Access Rights You can request to view, correct, or delete your personal data by contacting our support team. We handle these requests in line with applicable local law.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through the help section on mobile. We aim to respond to data-related requests within a reasonable time and will confirm receipt when your message comes through.

Team online

Live Chat

Open your account dashboard and start a chat session directly — the fastest way to raise a data or privacy question with our team.

Email Support

Send your data request or privacy concern to the email address listed under your account settings for a written response.

Help Section

The help section in the mobile app covers common privacy questions and links you to the right contact path for account data requests.

Common Questions About Your Privacy

Here are the questions we hear most often about how circex handles personal data, account security, and your rights as someone who uses our platform.

We collect your name, phone number, email address, and the payment details linked to your bKash, Nagad, or Rocket wallet. We also log device and session data to protect your account from unauthorised access.

We share only what payment processors like bKash, Nagad, and Rocket need to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Your data is kept while your account is active and for a period after closure as required by applicable law. Once that retention period ends, your information is removed from our active systems.

Contact our support team via live chat in your account dashboard or by email through your account settings. We will confirm receipt and provide your data in line with applicable local law.

Yes. Where no legal obligation requires us to keep your data, you can request deletion by contacting support. We will process your request and confirm the outcome in writing.

Yes. Any login from an unrecognised device triggers a one-time PIN sent to your registered phone number. You must confirm that PIN before access is granted, regardless of which device you use.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMoonlight Reels Bangladesh InfoSylhet Garden Slots

How circex Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Live Chat

Email Support

Help Section

Common Questions About Your Privacy

01 What personal information does circex collect when I open an account?

02 Does circex share my data with third parties?

03 How long does circex keep my account data?

04 How can I request a copy of the data circex holds on me?

05 Can I ask circex to delete my personal information?

06 Is my account access secure if I log in from a new device?

Privacy Policy

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