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Our Terms, Your Account Rights

circex operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which you access the platform. Whether you deposit via bKash, Nagad, or Rocket, these terms apply to every account action you take.

Account TermsPrivacy & DataPayment ConditionsEligible RegionsPolicy Contact
circex Our Terms, Your Account Rights
POLICY CONTACT PATHS

How to Reach Our Legal and Policy Team

If you have a question about these terms, need to request a copy of your account data, or want to raise a policy concern, our support team handles these through the channels below. For account-specific queries tied to a bKash or Nagad transaction, have your wallet reference number ready when you write in.

Team online

Live Chat

Open the chat widget from any page on circex. Policy and account queries are handled during support hours; have your account ID ready.

Email Support

Write to our policy team via the contact address listed in your account dashboard. Include your registered wallet number for faster handling.

Account Dashboard

Log into your circex account, go to Account Settings, and use the Help & Policy section to submit a formal data or terms request directly.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are governed by the practices below. We apply these consistently across all accounts, regardless of which local payment method you use.

Data Retention

We retain account and transaction data for the period required by our operational policy. You may request a summary of your stored data by contacting us through the dashboard.

Cookie Policy

circex uses session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences from the settings menu in your browser.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, change your password immediately and contact support.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a request through Account Settings. We process verified requests within the timeframe set out in our privacy policy.

Common Questions About Our Terms

These are the questions we hear most often about our legal terms, account conditions, and data practices. If your question is not here, reach us through the contact paths above.

These terms apply to anyone who opens an account on circex. By registering and depositing — whether via bKash, Nagad, or Rocket — you agree to be bound by the current version of these terms.

Access depends on your local law and the regions circex currently serves. Check the eligibility section during account registration. If your region is not listed, you should not proceed.

Yes. Log into your account, go to Account Settings, and submit a data request under the Help & Policy section. We will respond within the timeframe stated in our privacy policy.

Account data is retained for the period required by our operational and legal obligations. After that period, data is deleted or anonymised in line with our retention schedule.

Raise a dispute through live chat or email within seven days of the transaction. Have your wallet reference number ready. We review the transaction record held against your account.

We publish the current version of our terms on this page. If a material change affects your account, we will notify you via the contact details registered to your account before the change takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.